Store Manager: Lead Team, Drive Sales & Customer Experience

Citi Trends, Inc.; Portsmouth (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Job summary

Citi Trends in Portsmouth, Virginia is seeking a Store Manager to lead all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while coaching and developing a high-performing store team.

Ideal candidates bring 3–5 years of Store Manager or retail leadership experience, strong communication, and the ability to manage a flexible schedule including nights and

Qualifications

• High school diploma or equivalent.
• 3-5 years as a Store Manager or retail leadership.
• 5-7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Lead daily store operations to achieve sales goals, profit objectives, and customer experience standards.
• Monitor sales performance and take action to drive results.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all CITITRENDS operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Customer Experience & Compliance: Ensure customers receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

People leadership

Organizational skills

Customer service

Operations management

Scheduling

Education

High school diploma or equivalent

Job description

Citi Trends in Portsmouth, Virginia is seeking a Store Manager to lead all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while coaching and developing a high-performing store team.

Ideal candidates bring 3–5 years of Store Manager or retail leadership experience, strong communication, and the ability to manage a flexible schedule including nights and