Store Manager: Lead Team & Customer Experience

Express & Bonobos; Humble (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

PHOENIX Retail, LLC, which operates the Express brand, seeks a Store Manager for Deerbrook to drive exceptional customer experiences and store operations. You will lead the team, manage daily routines, and execute merchandising and loyalty initiatives to meet brand standards.

The role emphasizes hiring and developing talent, achieving sales goals, and maintaining a safe, welcoming environment that reflects the Express purpose: We Create Confidence.

Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop and promote associates.
• Ability to travel periodically, as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.

Responsibilities

• Lead and coach store team to deliver consistent customer engagement per our Customer Experience Philosophy.
• Manage all aspects of daily store operations and ensure clear goals and action plans.
• Direct merchandise flow, shipment, replenishment, and omni-channel tasks.
• Maintain visual presentation standards, signage, and store displays per brand guidelines.
• Resolve customer complaints to positive outcomes and protect brand integrity.
• Drive loyalty and card programs through an engaged store team.
• Create efficient schedules and manage controllable expenses while ensuring safety.

Skills

Store management

Sales growth

Customer service

Team leadership

Job description

PHOENIX Retail, LLC, which operates the Express brand, seeks a Store Manager for Deerbrook to drive exceptional customer experiences and store operations. You will lead the team, manage daily routines, and execute merchandising and loyalty initiatives to meet brand standards.

The role emphasizes hiring and developing talent, achieving sales goals, and maintaining a safe, welcoming environment that reflects the Express purpose: We Create Confidence.