Store Manager - Lead Sales Team & Customer Experience

The Tile Shop; Rockville (MD); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Career growth opportunities

Comprehensive benefits package

HSA employer contributions

401(k) plan with employer matching

Team focused work environment

Zusammenfassung

The Tile Shop is seeking a Store Manager in Rockville, MD to lead by example and drive sales while delivering exceptional customer service. This role focuses on building a capable team of assistants and sales associates, coaching staff on policies, and maintaining store operations with a strong eye for design and inventory accuracy.

You will greet customers, educate on installation processes, and ensure timely delivery updates, all while upholding The Tile Shop brand standards.

Qualifikationen

• 2+ years of experience in retail management.
• Previous sales experience.
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations.
• Lead with a positive attitude and contagious enthusiasm.
• Detail oriented and highly organized.
• Sense of Design: put together various styles, colors, and textures.
• Basic mathematical and computer skills.
• Ability to read, write, and speak in English.

Aufgaben

• Build and develop a well-rounded team of Assistant Managers and Sales Associates.
• Train and coach employees on policies, procedures, and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals.
• Learn the installation process and products to educate customers.
• Track established store sales goals.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for direct Store Associates and Store Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Other duties as assigned.

Kenntnisse

Retail management

Sales leadership

Customer service

Team motivation

Communication

English proficiency

Detail oriented

Organizational skills

Design sense

Mathematical ability

Computer skills

Tools

Basic computer skills

Jobbeschreibung

The Tile Shop is seeking a Store Manager in Rockville, MD to lead by example and drive sales while delivering exceptional customer service. This role focuses on building a capable team of assistants and sales associates, coaching staff on policies, and maintaining store operations with a strong eye for design and inventory accuracy.

You will greet customers, educate on installation processes, and ensure timely delivery updates, all while upholding The Tile Shop brand standards.