Store Manager — Lead Sales, Service & Team Growth

totalwine; Wilmington (DE); On-site; USD 69,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental plan

Vision plan

Tuition assistance

Disability & life insurance

Job summary

Total Wine & More in Wilmington, DE is seeking a Store Manager to lead a distinctive world of beverages, deliver best-in-class service, and grow the customer base while maximizing store profitability. You will manage operations, build a sales-driven culture, and report to the District Manager.

The role requires 5+ years in retail management, experience developing sales-focused teams, and strong financial oversight, inventory control, and POS familiarity.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• 4–6 years of work experience in a managerial or supervisory role in retail.
• Experience leading, developing and motivating a sales-focused team; big box experience preferred.
• Experience managing overall financial performance.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings/weekends.

Responsibilities

• Drive sales and deliver against key performance metrics (KPMs).
• Recruit, train, and manage store team, including ongoing development and disciplinary action.
• Manage day-to-day operations, including payroll, inventory, merchandising and shrink.
• Deliver outstanding customer service by leading by example and resolving customer issues.
• Maintain vendor relationships to support store and inventory objectives.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.

Skills

Retail management

Team leadership

Customer service

Payroll management

Inventory control

Regulatory compliance

Vendor relations

Education

Bachelor's degree in business administration or related field

Tools

POS systems

Inventory software

Job description

Total Wine & More in Wilmington, DE is seeking a Store Manager to lead a distinctive world of beverages, deliver best-in-class service, and grow the customer base while maximizing store profitability. You will manage operations, build a sales-driven culture, and report to the District Manager.

The role requires 5+ years in retail management, experience developing sales-focused teams, and strong financial oversight, inventory control, and POS familiarity.