Store Manager: Lead Sales & Service for Wine & More

Total Wine & More; Claymont (DE); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

HSA

FSA

Disability & life insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More in Delaware seeks a Store Manager to lead daily operations and grow our customer base. You will drive sales, manage payroll, inventory, merchandising and shrink while delivering best-in-class service to customers in a fast-paced retail environment.

You will supervise a sales-driven team, maintain vendor relationships, and ensure compliance with alcohol regulations. A flexible schedule including evenings and weekends is required for this role, reporting to the District Manager.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• 4–6 years of work experience, 5+ years in a managerial/supervisory role in retail.
• Experience leading, developing and motivating a sales-focused team, big box experience preferred.
• Experience managing overall financial performance.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Drive sales and deliver against key performance metrics (KPMs).
• Recruit, train, and manage store team, including ongoing development and disciplinary action.
• Manage day-to-day operations, including payroll, inventory, merchandising and shrink.
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Maintain vendor relationships to support store and inventory objectives.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.

Skills

Team leadership

Sales management

Customer service

Inventory management

Payroll

POS familiarity

Education

Bachelor's degree in business administration

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Delaware seeks a Store Manager to lead daily operations and grow our customer base. You will drive sales, manage payroll, inventory, merchandising and shrink while delivering best-in-class service to customers in a fast-paced retail environment.

You will supervise a sales-driven team, maintain vendor relationships, and ensure compliance with alcohol regulations. A flexible schedule including evenings and weekends is required for this role, reporting to the District Manager.