Store Manager: Lead Sales & Service, Ops Excellence

Ashley Furniture Industries, LLC; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount 10%-30%

Life and disability insurance

Flexible Spending Account

401(k)

Paid time off

Job summary

Ashley Furniture seeks a Store Manager to lead daily store operations, drive strong sales, and deliver exceptional customer service. You will coach associates, manage budgeted costs, and ensure operational excellence across sales, guest experience, and visual teams.

The role requires at least 4+ years supervisory retail experience and a high school diploma, with 2+ years in retail and proven ability to hit KPIs. Ashley offers benefits and growth opportunities.

Qualifications

• High school diploma required.
• 2+ years of experience in retail.
• 4+ years of supervisory experience in a retail environment.
• Demonstrated ability to motivate employees to achieve sales KPIs.
• Ability to handle guest concerns in a timely and professional manner.
• Ability to interview and select qualified staff.

Responsibilities

• Oversee all sales KPIs, including volume, margin, closing ratio, sales per guest, bedding, and protection.
• Handle customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership and timely, effective communication to the sales, guest experience, and visual teams.
• Coach associates to build individual and team success in a professional manner.
• Audit employee performance and administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs, including wages and supplies.
• Ensure procedures and assigned tasks are completed accurately and on time.
• Complete required reports and functions in a timely manner.
• Maintain proper staffing levels for each job code in accordance with company-set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily, weekly, and monthly staff meetings.
• Partner with the Visual Presentation Manager regarding product placement.
• Communicate policy and other company information to staff members.
• Perform other duties as assigned.

Skills

Leadership

Sales KPIs

Customer service

Staff coaching

Communication

Education

High school diploma

Job description

Ashley Furniture seeks a Store Manager to lead daily store operations, drive strong sales, and deliver exceptional customer service. You will coach associates, manage budgeted costs, and ensure operational excellence across sales, guest experience, and visual teams.

The role requires at least 4+ years supervisory retail experience and a high school diploma, with 2+ years in retail and proven ability to hit KPIs. Ashley offers benefits and growth opportunities.