Store Manager: Lead People, Sales & Customer Experience

VF Outdoor, LLC; Barceloneta (PR); On-site; USD 73,641,000 - 110,433,000; Full time

Job summary

Kipling is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer experiences while cultivating a diverse, high-performing team. This role requires strategic leadership and a passion for building strong teams and memorable customer interactions.

As a Store Manager, you will coach staff, manage scheduling and performance, ensure visual merchandising standards, and uphold brand values.

Qualifications

• 3-5 years of related professional/retail management experience.
• Strong verbal and written communication skills.
• Proven ability to drive results through store teams and exceed sales and profit goals.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate the in-store experience.
• Lead recruitment, onboarding, performance evaluations, promotions and terminations.
• Monitor and shape store culture to align with brand values and a positive team environment.
• Manage scheduling, expenses, loss prevention, audits and reporting.

Skills

Retail management

Leadership

Communication

People management

Education

Bachelor's degree preferred

Tools

Retail software tools

Job description

Kipling is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer experiences while cultivating a diverse, high-performing team. This role requires strategic leadership and a passion for building strong teams and memorable customer interactions.

As a Store Manager, you will coach staff, manage scheduling and performance, ensure visual merchandising standards, and uphold brand values.