Store Manager — Lead Live-Action Gaming Experience

Activate Games; Friendswood (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Activate America LLC in Friendswood, TX is seeking a Store Manager to lead daily store operations, drive sales, and deliver outstanding customer experiences. You will work closely with the General Manager to ensure smooth day-to-day activities and achieve targets.

You’ll manage inventory, oversee tech systems and maintenance, and guide a team through busy shifts, including evenings and weekends. The role requires strong communication, leadership, and hands-on problem solving.

Qualifications

• Strong communication, multi-tasking, and time management skills.
• Demonstrated leadership qualities, including motivating a team and resolving conflicts.
• Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.
• Must be flexible and available to work evenings, weekends, and holidays.
• Ability to adapt to unforeseen situations calmly and efficiently.
• Must be a people person with energy, friendliness, and crowd presence.
• Strong customer service orientation and commitment to an exceptional experience.
• Willingness to work varying shifts starting as early as 9 am and ending as late as 1 am.

Responsibilities

• Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures.
• Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate.
• Check customers in, take payments, and make reservations.
• Brief new groups prior to the start of the game.
• Monitor customers in the gaming area and provide explanations if necessary.
• Participate with customers in active games to ensure an excellent experience.
• Maintain the rooms by cleaning, painting, and basic maintenance.
• Troubleshoot, identify, and make minor repairs in the event of a malfunction.

Skills

Communication

Leadership

Tech troubleshooting

Flexible scheduling

Calm under pressure

People skills

Customer service

Tools

POS systems

Payment processing

Job description

Activate America LLC in Friendswood, TX is seeking a Store Manager to lead daily store operations, drive sales, and deliver outstanding customer experiences. You will work closely with the General Manager to ensure smooth day-to-day activities and achieve targets.

You’ll manage inventory, oversee tech systems and maintenance, and guide a team through busy shifts, including evenings and weekends. The role requires strong communication, leadership, and hands-on problem solving.