Live-Action Gaming Floor Manager

Activate Games; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

Activate America LLC in New York is seeking a Store Manager to lead daily store operations and deliver exceptional guest experiences in a fast-paced entertainment venue. You will work closely with the General Manager to meet sales targets and ensure high customer service standards.

The role requires strong leadership, operational oversight, and the ability to troubleshoot technological systems while keeping rooms and equipment in optimal condition.

Qualifications

• Proven leadership to motivate and manage a team.
• Strong communication and time-management skills.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee store operations, inventory, and policy compliance with the store manager.
• Maintain and troubleshoot equipment and infrastructure.
• Check customers in, take payments, and manage reservations.
• Brief groups before game starts and ensure a great customer experience.
• Manage room upkeep and perform minor repairs as needed.

Skills

Leadership

Customer service

Communication

Tech knowledge

Scheduling

Problem solving

Tools

POS systems

Hardware troubleshooting

Networking concepts

Job description

Activate America LLC in New York is seeking a Store Manager to lead daily store operations and deliver exceptional guest experiences in a fast-paced entertainment venue. You will work closely with the General Manager to meet sales targets and ensure high customer service standards.

The role requires strong leadership, operational oversight, and the ability to troubleshoot technological systems while keeping rooms and equipment in optimal condition.