Store Manager: Lead & Inspire the Music Community

Heid-Music; Madison (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid time off

Life insurance

401(k)

Team member discount

Job summary

Heid Music Madison is seeking a Store Manager to lead the store’s people, performance, and day-to-day operations. You will coach a customer-focused team, set clear goals, and drive engagement with the Madison music community, educators, and performers.

The role emphasizes hands-on leadership, merchandising oversight, and collaboration with sales specialists, repair pros, school services, and leadership to grow business while delivering exceptional customer experiences.

Qualifications

• Experience leading retail teams and delivering customer-focused service.
• Proven ability to coach, develop, and retain staff.
• Strong communication, planning, and problem-solving skills.

Responsibilities

• Lead, coach, and develop a high-performing team delivering Bravo Service.
• Establish goals, set expectations, and create accountability for performance.
• Drive sales growth through active leadership and customer engagement.
• Foster a positive store culture aligned with Heid Music’s mission and core values.
• Recruit, onboard, and train team members to support store success.
• Collaborate with specialists across departments to maximize opportunities.

Skills

Leadership

Coaching

Customer service

Sales management

Team development

Job description

Heid Music Madison is seeking a Store Manager to lead the store’s people, performance, and day-to-day operations. You will coach a customer-focused team, set clear goals, and drive engagement with the Madison music community, educators, and performers.

The role emphasizes hands-on leadership, merchandising oversight, and collaboration with sales specialists, repair pros, school services, and leadership to grow business while delivering exceptional customer experiences.