Retail Store Manager - Lead Sales & Customer Experience

Music & Arts; Newton Centre (MA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

401K plus company match

mental health support

paid sick/holiday/vacation time

employee discount program

tuition reimbursement options

Job summary

Music & Arts is seeking a Retail Store Manager to run daily sales and operations while maintaining exceptional customer service standards. You will coach the sales team, monitor financials, ensure stock availability, and manage payroll, hiring, and training for store staff.

The role also involves driving the institutional sales and rental services for assigned accounts and promoting the Music & Arts lesson program to support teachers and students.

Qualifications

• High School Diploma or Equivalent.
• 2 years of relevant work experience.
• Preferred: 3-5 years retail experience.

Responsibilities

• Manage Sales team by coaching, counseling, advice, support, motivation or any information needed in order to help and meet their sales objectives
• Stay current on financial data, inventory, and other statistics
• Be sure that all products in the store are available for purchase and displayed appropriately
• Oversee and manage payroll, recruiting, hiring and training of store employees
• Responsible for executing operational tasks related to institutional sales and rental services on a daily basis for all accounts assigned.
• Promote the Music & Arts lesson program and assist teachers
• Demonstrate outstanding customer service to each and every customer
• Additional duties as assigned

Education

High School Diploma or Equivalent

2 years of relevant work experience

3-5 years retail experience

Job description

Music & Arts is seeking a Retail Store Manager to run daily sales and operations while maintaining exceptional customer service standards. You will coach the sales team, monitor financials, ensure stock availability, and manage payroll, hiring, and training for store staff.

The role also involves driving the institutional sales and rental services for assigned accounts and promoting the Music & Arts lesson program to support teachers and students.