Store Manager: Lead a Dynamic Music Community in Madison

Heid Music; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission & bonus

Merchandise discount

Health benefits

Life insurance

401(k)

Job summary

Heid Music is seeking a Store Manager in Madison to lead a customer-focused team and daily store operations. You will coach staff, drive performance, and build relationships across schools, educators, and the local community to support musical goals.

This role requires hands-on leadership, a passion for music, and the ability to manage merchandising, events, and strategic initiatives that enhance customer experiences and store growth.

Qualifications

• Previous leadership experience in retail or customer-facing settings.
• Strong coaching and communication skills.
• Ability to drive results with a people-first leadership approach.
• Experience setting expectations and managing performance.
• Comfort using business metrics to guide decisions.
• Strong organizational and problem-solving abilities.
• Commitment to delivering personalized customer experiences.
• Appreciation for music, education, or performing arts.

Responsibilities

• Lead, coach, and develop a high-performing store team.
• Set goals, expectations, and accountability for performance.
• Drive sales growth through active leadership and customer engagement.
• Create a positive store culture aligned with core values.
• Recruit, onboard, train, and retain staff.
• Collaborate with department specialists to maximize opportunities.
• Build relationships with schools, educators, and community groups.
• Lead by example with personalized service and problem resolution.
• Monitor sales, inventory, staffing, and business metrics; adjust plans.
• Oversee scheduling, merchandising, inventory, and store presentation.
• Support promotions, school programs, events, and outreach.
• Foster cross-department collaboration and continuous improvement.

Skills

Leadership experience

Coaching

Communication

Team development

Performance management

Business metrics

Problem solving

Organizational skills

Decision making

Customer experience

Tools

MS Office

Job description

Heid Music is seeking a Store Manager in Madison to lead a customer-focused team and daily store operations. You will coach staff, drive performance, and build relationships across schools, educators, and the local community to support musical goals.

This role requires hands-on leadership, a passion for music, and the ability to manage merchandising, events, and strategic initiatives that enhance customer experiences and store growth.