Store Manager - High-Impact Leadership | Bonus Eligible

PLS; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid vacation

Advancement opportunities

Ongoing training

Job summary

PLS in Madison, WI is seeking a Store Manager to lead daily store operations, deliver outstanding customer service, and meet financial goals.

This role requires a minimum of two years of management experience in hospitality, retail, or related fields, plus strong communication and team-development skills. We offer medical/dental/vision, a 401(k), vacation, advancement opportunities, and ongoing training.

Qualifications

• Minimum of two years of management experience in industries such as hospitality, financial services, retail, and restaurant.
• Ability, willingness, and comfort to engage with customers.
• Ability to develop positive relationships with customers and colleagues.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication, and presentation skills.
• High-energy, collaborative leadership expertise.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• English fluency is required.
• English/Spanish bilingual is a plus

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Analyzing financial statements and trends to increase and maximize sales
• Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching and developing the team per career development plans set by theDistrict Manager
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints if they occur
• Controlling labor hours, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer engagement

Communication skills

English fluency

Job description

PLS in Madison, WI is seeking a Store Manager to lead daily store operations, deliver outstanding customer service, and meet financial goals.

This role requires a minimum of two years of management experience in hospitality, retail, or related fields, plus strong communication and team-development skills. We offer medical/dental/vision, a 401(k), vacation, advancement opportunities, and ongoing training.