Store Manager — Lead Growth, Talent & Customer Experience

Carter's Retail Inc.; New York (NY); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Referral bonuses

GED/degree tuition support

Paid time off & holidays

Job summary

Carter’s Retail Inc. is seeking a Store Manager to lead a team on the sales floor and deliver excellent customer experiences in New York. You will coach staff, manage merchandising, and drive KPI-focused results while fostering an inclusive, growth-oriented culture.

You’ll supervise direct reports, optimize schedules, and mentor your team to advance their careers within Carter’s family of brands.

Qualifications

• Minimum of 3 years in retail or related management leading direct reports.
• High school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).
• Ability to lift 40 pounds and stand for long periods.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Build a talent pipeline through networking and recruiting
• Develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Communication

Team management

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s Retail Inc. is seeking a Store Manager to lead a team on the sales floor and deliver excellent customer experiences in New York. You will coach staff, manage merchandising, and drive KPI-focused results while fostering an inclusive, growth-oriented culture.

You’ll supervise direct reports, optimize schedules, and mentor your team to advance their careers within Carter’s family of brands.