Store Manager - Lead Growth & Customer Experience

TD Bank, N.A.; Plymouth (MA); On-site; USD 72,000 - 108,000; Full time

Job summary

TD Bank, N.A. Plymouth store is seeking a Store Manager I to lead a store portfolio, drive growth through deposits, loans and fees, and mentor a team to deliver an exceptional customer experience.

You will recruit, coach, set goals, allocate resources, and ensure risk controls while managing day-to-day operations. The role requires a undergraduate degree or equivalent, 3+ years' relevant experience, and strong skills in leadership, financial analysis and communication.

Qualifications

• Undergraduate degree or equivalent experience, 3+ years relevant experience required (retail, customer service, and/or financial services industries)
• Business development skills, including ability to conceptualize and implement strategies
• 1+ years leadership and coaching experience required
• Small Business and Consumer lending experience preferred
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides ownership/oversight of complex daily operational/administrative duties
• Shareholder Accountabilities: Creates store-specific strategies to grow the business
• Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
• Partners with Specialists to grow and advise new and existing customers
• Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals

Skills

Business development

Leadership

Coaching

Financial analysis

Communication (verbal & written)

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

TD Bank, N.A. Plymouth store is seeking a Store Manager I to lead a store portfolio, drive growth through deposits, loans and fees, and mentor a team to deliver an exceptional customer experience.

You will recruit, coach, set goals, allocate resources, and ensure risk controls while managing day-to-day operations. The role requires a undergraduate degree or equivalent, 3+ years' relevant experience, and strong skills in leadership, financial analysis and communication.