Store Manager — Lead Growth & Customer Experience

PLS; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical / Dental / Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in East Boston is seeking a Store Manager to lead daily operations and deliver outstanding customer service. You will drive sales, supervise a team, and ensure compliance with policies while developing staff to fill roles and advance in the company.

The role requires strong leadership, excellent communication, and the ability to engage customers in a fast-paced retail environment. Bilingual English/Spanish is a plus and the position is based at 19 Maverick Square.

Qualifications

• Minimum of two years of management experience in hospitality, financial services, retail or restaurant
• Ability to engage with customers effectively and build relationships
• Ability to develop positive relationships with customers and colleagues
• High-energy, collaborative leadership capable of driving results
• English fluency required; English/Spanish bilingual a plus

Responsibilities

• Maintain exemplary customer service and build relationships to encourage repeat business
• Establish a strong customer service culture and meet store goals
• Recruit, develop, and motivate store team members to exceed expectations
• Ensure compliance with federal, state, and local regulations
• Analyze financial statements to increase and maximize sales
• Supervise cash handling, transactions, and cash drawers
• Coach and develop team according to District Manager plans
• Market the store within the community to increase market share and revenue
• Address customer complaints and resolve issues
• Control labor hours and store audits
• Review operations communications and training to implement policies

Skills

Leadership

Customer engagement

Communication skills

Team motivation

Job description

PLS in East Boston is seeking a Store Manager to lead daily operations and deliver outstanding customer service. You will drive sales, supervise a team, and ensure compliance with policies while developing staff to fill roles and advance in the company.

The role requires strong leadership, excellent communication, and the ability to engage customers in a fast-paced retail environment. Bilingual English/Spanish is a plus and the position is based at 19 Maverick Square.