Store Manager: Lead Elite Guest Experience & Team

Arcteryx; Boston (MA); On-site; USD 86,000 - 107,500; Full time

Job summary

ARC’TERYX is seeking an energetic Store Manager in Boston to lead a team, deliver best-in-class guest experiences, and drive the strategic development of people and communities. You’ll manage the floor across five pillars—experience, product, community operations, and people—aligning your team with the brand’s Vision, Purpose and Values.

You’ll coach and train a high-performing staff, own scheduling and budget planning, and partner with the community to amplify brand presence.

Qualifications

• You have 3-5 years of leadership and retail management experience.
• Strong recruiting, hiring, training and development capabilities.
• You possess an entrepreneurial spirit with results-driven mindset.
• You have a passion for service and guest experience.
• You have proven financial acumen including budgeting and forecasting.

Responsibilities

• Lead a team in alignment with Arc’teryx Vision, Purpose and Values.
• Oversee the floor and the five pillars: experience, product, community, operations, and people.
• Train and coach a high-performing team through Arc’teryx Guest Journey.
• Lead floor leadership and guest experience management 80% of the week.
• Oversee employee experience from onboarding to offboarding.
• Run a profitable store with target-driven sales and disciplined labor planning.
• Own hours management and scheduling with guest and employee focus.
• Build community partnerships to discover brand ambassadors.
• Own product and inventory management, including merchandising and sell-through.
• Use company tools to plan store budget and labor hours; report results.
• Lead weekly leadership meetings covering People, Product, Community, Operations, Finance.

Skills

Leadership

Recruitment & Hiring

Coaching & Development

Guest Experience

Financial Acumen

Communication

Time Management

Problem Solving

Microsoft Office

Tools

Microsoft Excel

Job description

ARC’TERYX is seeking an energetic Store Manager in Boston to lead a team, deliver best-in-class guest experiences, and drive the strategic development of people and communities. You’ll manage the floor across five pillars—experience, product, community operations, and people—aligning your team with the brand’s Vision, Purpose and Values.

You’ll coach and train a high-performing staff, own scheduling and budget planning, and partner with the community to amplify brand presence.