Store Manager: Lead, Develop Teams & Customer Experience

Carter's, Inc.; Oklahoma City (OK); On-site; USD 55,000 - 70,000; Full time

Job summary

Carter's, Inc. is seeking a Store Manager in Oklahoma City to lead a team, drive sales, and deliver a welcoming experience for our customers. You will coach staff, manage operations, and ensure profitability while maintaining Carter's standards.

The ideal candidate will have 3+ years of retail management, a high school diploma or GED, and strong communication and technology skills. Flexibility to work days, nights, weekends, and holidays is expected.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
• Provide availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute merchandising and operations directions; manage payroll and budgets.
• Understand and analyze KPIs and identify behaviors to drive results.
• Lead omnichannel experience; ensure teams are trained on available tools.
• Reduce loss through consistent customer service, education, and operational controls.

Skills

Leadership

Communication

Customer focus

Technology skills

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's, Inc. is seeking a Store Manager in Oklahoma City to lead a team, drive sales, and deliver a welcoming experience for our customers. You will coach staff, manage operations, and ensure profitability while maintaining Carter's standards.

The ideal candidate will have 3+ years of retail management, a high school diploma or GED, and strong communication and technology skills. Flexibility to work days, nights, weekends, and holidays is expected.