Store Leader: Grow Teams & Elevate Customer Experience

Carter's Inc.; Oklahoma City (OK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

30% discount on Carter’s brands

Health benefits

Paid time off

Job summary

Carter’s Inc. is seeking a Store Manager in Oklahoma City to lead a team on the sales floor, drive sales, and ensure a welcoming, inclusive environment for families. You will coach staff, own customer experiences, manage operations and payroll, and develop future leaders.

You’ll collaborate on merchandising, oversee KPIs, and promote omnichannel shopping while maintaining Carter’s standards and brand. A strong retail leadership background and commitment to growth are essential.

Qualifications

• Minimum 3 years of retail or related management experience.
• High school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel).

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company’s direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Recruiting

Coaching

Customer focus

Merchandising

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking a Store Manager in Oklahoma City to lead a team on the sales floor, drive sales, and ensure a welcoming, inclusive environment for families. You will coach staff, own customer experiences, manage operations and payroll, and develop future leaders.

You’ll collaborate on merchandising, oversee KPIs, and promote omnichannel shopping while maintaining Carter’s standards and brand. A strong retail leadership background and commitment to growth are essential.