Store Manager: Lead Customer Experience & Team

Ann Taylor; Hillsdale (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Ann Taylor is seeking a Store Manager in Hillsdale Shopping Center, San Mateo, CA to lead customer and associate experiences and drive operational performance. You will coach a team, hire and develop talent, and ensure a welcoming environment for customers and staff.

The role requires a strong hospitality mindset, leadership, and the ability to leverage technology and a POS system to deliver a seamless omnichannel experience. Regular store operations and community engagement are part of the job.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset in customer and associate interactions.
• Strong leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Lead customer and associate experiences in the store to drive a profitable business.
• Coach and develop a store team to deliver exceptional service and exceed goals.
• Hire and build an effective store team through training and talent development.
• Manage day-to-day store operations, including opening and closing, scheduling, and payroll oversight.

Skills

People management

Leadership

Communication skills

POS / tech proficiency

Tools

POS system

Job description

Ann Taylor is seeking a Store Manager in Hillsdale Shopping Center, San Mateo, CA to lead customer and associate experiences and drive operational performance. You will coach a team, hire and develop talent, and ensure a welcoming environment for customers and staff.

The role requires a strong hospitality mindset, leadership, and the ability to leverage technology and a POS system to deliver a seamless omnichannel experience. Regular store operations and community engagement are part of the job.