Retail Sales Lead: Elevate Team & Customer Experience

N23 Premium Brands Opco LLC; San Mateo (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor, part of KnitWell Group, is hiring a Sales Lead at our Hillsdale Shopping Center location in San Mateo, CA. You will support and role model excellent customer experiences while guiding associates and stepping in as manager when needed.

The role emphasizes a personalized, brand-aligned service style, coaching for growth, and collaboration with store leadership to uphold visual standards and drive profitable results.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Technology proficient

Communication & coaching

Flexible availability

Tools

Point-of-sale system

Job description

Ann Taylor, part of KnitWell Group, is hiring a Sales Lead at our Hillsdale Shopping Center location in San Mateo, CA. You will support and role model excellent customer experiences while guiding associates and stepping in as manager when needed.

The role emphasizes a personalized, brand-aligned service style, coaching for growth, and collaboration with store leadership to uphold visual standards and drive profitable results.