Store Manager: Lead Brand, Grow Team & Experience

Lush Fresh Handmade Cosmetics North America; Oak Brook (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

50% discount on products

Growth opportunities

Entrepreneurial spirit supported

Job summary

Lush North America is seeking a Store Manager in Oak Brook, IL. You will lead store operations, recruit and develop a high-performing team, and drive sales while ensuring a world-class customer experience.

As a Store Manager, you will align with Lush values, coach staff, manage budgets, and champion brand ethics. The role requires 3–5 years of retail management and a passion for skincare and ethical business practices.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours including holidays, evenings, and weekends.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales: develop and execute business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and sales.

Skills

Retail management

HR & staffing

Customer service

Sales analytics

Team leadership

DEIB training

Spanish language

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking a Store Manager in Oak Brook, IL. You will lead store operations, recruit and develop a high-performing team, and drive sales while ensuring a world-class customer experience.

As a Store Manager, you will align with Lush values, coach staff, manage budgets, and champion brand ethics. The role requires 3–5 years of retail management and a passion for skincare and ethical business practices.