Store Manager: Brand Leadership & Team Growth

Lush-Cosmetic; Oak Brook (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

50% discount on products

Growth from within

Entrepreneurial store culture

Fun store atmosphere

Job summary

Lush North America is seeking a Store Manager in Oak Brook, IL to lead a team, deliver outstanding customer experiences, and drive sales while upholding our values of integrity and inclusion. You will recruit and train staff, manage budgets, and mentor talent, with a focus on stock integrity, branding, and a welcoming, inclusive shop environment.

The role emphasizes leadership, staff development, and ensuring a strong customer experience in a fast-paced retail setting.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.
• Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates.
• Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging.
• Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns.
• Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers.

Skills

Retail management

HR skills

Communication

Analytical thinking

Time management

Customer service

Skincare knowledge

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking a Store Manager in Oak Brook, IL to lead a team, deliver outstanding customer experiences, and drive sales while upholding our values of integrity and inclusion. You will recruit and train staff, manage budgets, and mentor talent, with a focus on stock integrity, branding, and a welcoming, inclusive shop environment.

The role emphasizes leadership, staff development, and ensuring a strong customer experience in a fast-paced retail setting.