Store Manager: Lead, Grow & Delight Customers

Lush-Cosmetic; Appleton (WI); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Growth opportunities

Entrepreneurial environment

Internal promotion

Job summary

Lush Handmade Cosmetics is seeking a Store Manager to lead a team, deliver exceptional customer experiences, and drive boutique performance. You’ll recruit, train, and develop staff, while upholding brand values and ethical standards.

You’ll manage budgets, exceed sales targets, and foster a diverse, inclusive store environment that reflects Lush’s commitments to fairness and sustainable practices.

Qualifications

• 3–5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Responsibilities

• Recruiting your team and building a capable staff.
• Training and developing your management team on brand, product, and service.
• Overseeing budgeting, sales targets, and customer experience to drive KPIs.

Skills

Retail management

HR skills

Active listening

Communication

Analytical skills

Time management

Customer service

Skincare knowledge

Flexible scheduling

Tools

Excel

Microsoft Office

Job description

Lush Handmade Cosmetics is seeking a Store Manager to lead a team, deliver exceptional customer experiences, and drive boutique performance. You’ll recruit, train, and develop staff, while upholding brand values and ethical standards.

You’ll manage budgets, exceed sales targets, and foster a diverse, inclusive store environment that reflects Lush’s commitments to fairness and sustainable practices.