Assistant Manager: Lead Retail Team & Brand Experience

Lush Fresh Handmade Cosmetics North America; Oak Brook (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

50% product discount

Career growth with internal promotions

Entrepreneurial store environment

Job summary

Lush North America is seeking an Assistant Manager to lead daily store operations, drive sales, and ensure an exceptional customer experience. You will support the Shop Manager, act as second-in-command, and help mentor staff to meet performance and brand standards.

Responsibilities include exceeding sales goals, educating customers on our ethical values, and maintaining a pristine, engaging shop. Flexibility for varied hours and a passion for skincare are required.

Qualifications

• 1–3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals.
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills.

Skills

Retail management

Customer service

Communication

Analytical thinking

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking an Assistant Manager to lead daily store operations, drive sales, and ensure an exceptional customer experience. You will support the Shop Manager, act as second-in-command, and help mentor staff to meet performance and brand standards.

Responsibilities include exceeding sales goals, educating customers on our ethical values, and maintaining a pristine, engaging shop. Flexibility for varied hours and a passion for skincare are required.