Store Manager: Lead Brand, Grow Talent & Experience

Lush Cosmetics; Detroit (MI); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

50% product discount

Growth from within

Unconventional retail structure

Store atmosphere

Job summary

Lush North America is seeking a Store Manager to lead a busy retail space, train and develop a diverse team, manage budgets, and deliver exceptional customer experiences. You will drive sales while upholding our ethical standards and brand values in a dynamic, inclusive store environment.

Join a company that promotes from within, values individualism, and offers opportunities for growth and a 50% product discount. Somerset Collection location with a competitive pay package.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Responsibilities

• Customer Service: develop plans with your team to exceed daily sales goals and deliver a unique, welcoming customer experience.
• Building the Brand: educate customers and staff on brand values and ethical commitments.
• Product Passion: expand product knowledge and provide informed recommendations.
• Driving Sales: create and execute plans aligned with US business strategy to meet short- and long-term goals.
• Leadership Practices and Staff Development: coach teams and create development plans.
• Diversity, Equity, Inclusion, and Belonging: lead DEIB initiatives and foster equity.
• Engagement and Performance: monitor performance and implement improvement plans.
• Recruitment and Selection: build diverse teams and ensure fair interview processes.

Skills

Retail management

Team leadership

Customer service

Budget & KPI awareness

HR skills

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking a Store Manager to lead a busy retail space, train and develop a diverse team, manage budgets, and deliver exceptional customer experiences. You will drive sales while upholding our ethical standards and brand values in a dynamic, inclusive store environment.

Join a company that promotes from within, values individualism, and offers opportunities for growth and a 50% product discount. Somerset Collection location with a competitive pay package.