Store Manager: Lead a High-Energy Retail Team

Crocs, Inc.; Panama City Beach (FL); On-site; USD 80,231,000 - 95,991,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and AD&D insurance

Short and long-term disability

Job summary

Crocs, Inc. seeks a Store Manager to lead a high-energy team and drive exceptional store performance. You will oversee daily operations, cultivate a customer-centric culture, manage staffing, and ensure accurate POS practices, merchandise handling, pricing, and brand execution across all shifts.

You will mentor and coach team members, recruit seasonally to maintain coverage, and partner with field leaders to meet sales and service targets while upholding Crocs values and policies.

Qualifications

• Must be 18 years or older.
• 4+ years of retail experience with a preference for candidates with prior Store Manager experience.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of the position.
• Desire to succeed in a high growth, fast-paced retail environment.
• Proven track record inspiring and empowering teams while driving performance and achieving results.
• Demonstrates exceptional written and verbal communication skills to effectively engage with store teams, field leaders, and corporate partners.
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Drive recruitment and staffing efforts to ensure consistent store coverage throughout the year, including anticipating seasonal needs and fostering a high-performing, retention-focused team culture.
• Lead the team in achieving performance metrics including sales, customer service, and product engagement while demonstrating a strong passion for operations, organization and process execution.
• Own and lead all daily retail operations, driving team accountability for delivering exceptional consumer service, accurate POS management, organized stock rooms with timely replenishment, precise pricing and markdown execution, loyalty program growth, and consistent store cleanliness and recovery standards.
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations, ensuring timely follow-up and completion of daily responsibilities.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs.
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.

Skills

Leadership

Customer service

Staffing/recruiting

Operations management

Communication

Job description

Crocs, Inc. seeks a Store Manager to lead a high-energy team and drive exceptional store performance. You will oversee daily operations, cultivate a customer-centric culture, manage staffing, and ensure accurate POS practices, merchandise handling, pricing, and brand execution across all shifts.

You will mentor and coach team members, recruit seasonally to maintain coverage, and partner with field leaders to meet sales and service targets while upholding Crocs values and policies.