Store Manager in Training (MIT)

Insomniacookies; Mobile (AL); On-site; USD 1,653,000 - 3,031,000; Full time

Benefits offered by this job

Cellphone stipend

Pet Insurance

Paid vacation

Wellness days

Store bonus eligibility

Free cookies

Growth opportunities

Job summary

Insomnia Cookies is hiring a full-time Store Manager in Training (MIT) for our UoSA store at 5753 Old Shell Road, Mobile, AL 36608. The role involves supervising 2–5 team members, leading onboarding, and conducting interviews when the manager is away.

You’ll assist with ordering, inventory, and scheduling while upholding company standards. You will oversee cookie sales and deliveries, focus on exceptional customer service, upselling, and creating a fun, team-oriented environment with

Qualifications

• Minimum 1 year supervisory experience in restaurant or retail.
• Experience conducting in-person interviews for hourly staff.
• Experience with POS systems such as the company’s applications.
• Ability to work a 4–5 day work week (Thu–Sun).
• Must be 18+ and eligible to work in the United States.

Responsibilities

• Supervise, train and coach 2–5 team members on sales and delivery tasks.
• Lead onboarding and initial training of new hourly staff.
• Conduct initial interviews for potential hires in the manager’s absence.
• Assist Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff to Insomnia Cookies’ standards and deliver upsell and customer service excellence.

Skills

Supervisory experience

Customer service

Upselling

Team coaching

Interviewing hourly staff

POS systems experience

MS Office

Tools

POS systems software

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT)at our UoSA store located at 5753 Old Shell Road, Mobile AL 36608, and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!
• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.
• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!