Store Manager II: Leadership in Retail Banking Growth

TD; Kissimmee (FL); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank USA is seeking a Store Manager II to lead a TD Personal & Commercial Banking store in Florida. You will manage deposits, loans, fees and expenses while coaching a store team to deliver exceptional Employee and Customer Experience.

You will deepen customer relationships, refer to specialists, ensure regulatory compliance, and drive store growth with accurate performance metrics. Excellent leadership, lending knowledge, and communication are required.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related supervisory, leadership and coaching experience.
• 4+ years of proven business development skills.
• 4+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of Bank product lines and services.
• Proven ability to manage competing priorities.
• Strong financial analysis skills.
• Excellent verbal and written communication skills.
• Notary License (preferred).

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
• Actively promotes the Bank’s presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.
• Contributes to the execution and achievement of the team and the store’s service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives.
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance.
• Ensures overall colleague scheduling is optimal to meet customer demands.
• Provides ownership/oversight of complex daily operational/administrative duties.

Skills

People management

Banking knowledge

Leadership

Strategic thinking

Communication

Education

Undergraduate degree or equivalent

Notary License (preferred)

Microsoft Office

Tools

Microsoft Office

Job description

TD Bank USA is seeking a Store Manager II to lead a TD Personal & Commercial Banking store in Florida. You will manage deposits, loans, fees and expenses while coaching a store team to deliver exceptional Employee and Customer Experience.

You will deepen customer relationships, refer to specialists, ensure regulatory compliance, and drive store growth with accurate performance metrics. Excellent leadership, lending knowledge, and communication are required.