Senior Store Manager – Banking & Customer Growth

TD Bank; Kissimmee (FL); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank is seeking a Store Manager II in Poinciana, Florida, to lead a store team, deepen customer relationships, and drive growth through deposits, loans, and services. The role emphasizes coaching, risk awareness, and robust financial oversight, with a focus on delivering exceptional employee and customer experiences.

Ideal candidates bring 4+ years of supervisory and business development experience, knowledge of retail banking products, and strong communication skills.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related supervisory, leadership and coaching experience.
• 4+ years proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations.
• Coaches to ensure customer issues are handled appropriately through problem resolution guidelines and participates in negotiation when necessary.
• Actively promotes the Bank's presence and brand within the community through participation in groups and initiatives.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.

Education

Undergraduate degree or equivalent experience

Job description

TD Bank is seeking a Store Manager II in Poinciana, Florida, to lead a store team, deepen customer relationships, and drive growth through deposits, loans, and services. The role emphasizes coaching, risk awareness, and robust financial oversight, with a focus on delivering exceptional employee and customer experiences.

Ideal candidates bring 4+ years of supervisory and business development experience, knowledge of retail banking products, and strong communication skills.