Store Manager II – Lead Growth & Legendary Customer Experience

TD Bank

Arlington (VA)

On-site

USD 97,000 - 146,000

Full time

3 days ago

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Job summary

TD Bank in Arlington, VA seeks a Store Manager II to develop and lead the store team, drive growth, and deliver superior customer experiences. You will mentor staff, manage deposits, loans, and referrals, and ensure compliance with bank policies and procedures.

The role emphasizes deep customer relationships, cross-selling to specialists, and maintaining high standards of service while achieving store goals.

Qualifications

Undergraduate degree or equivalent experience.
4+ years related experience in retail, customer service and/or financial services.
4+ years of proven leadership and coaching experience.
Small Business and Consumer lending experience required.
Knowledge of TD Bank product lines and store operations.

Responsibilities

Leads and develops a store team to deliver a legendary Employee and Customer Experience.
Coaches to achieve store and individual performance metrics.
Promotes TD Bank’s presence in the community through groups, initiatives, and events.
Builds relationships by focusing on customer needs and referrals to specialists.
Oversees risk and compliance with bank operations and lending processes.