Store Manager: High-Impact Customer Experience Leader

David's Bridal; West Palm Beach (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401K Program

Paid Vacation, Wellness Days & Hobbies

Birthday off!

Referral Incentive Program

Dayforce Wallet – Get Paid Early!

Pet Benefits

Job summary

David’s Bridal in West Palm Beach is seeking an experienced store manager to lead a high-performing team and deliver five-star customer service. You will mentor staff, coach for selling skills, and align daily operations with the company’s standards to exceed sales plans.

You have a proven track record in retail management, experience with POS systems, and a passion for creating a welcoming environment where customers feel cared for.

Qualifications

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.

Skills

Customer focus

Team leadership

Payroll & budgeting

Coaching & training

Operations management

Education

High School Diploma or degree

Retail management experience (2–4 years)

Tools

POS system

Job description

David’s Bridal in West Palm Beach is seeking an experienced store manager to lead a high-performing team and deliver five-star customer service. You will mentor staff, coach for selling skills, and align daily operations with the company’s standards to exceed sales plans.

You have a proven track record in retail management, experience with POS systems, and a passion for creating a welcoming environment where customers feel cared for.