Store Manager: Growth, Culture & Customer Experience

Stop & Shop; Massachusetts; Vor Ort; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive salaries

Comprehensive benefits

Associate discounts

Professional development opportunities

Flexible scheduling

Zusammenfassung

Stop & Shop in North Reading, MA is seeking a Store Manager to own total store activities, ensure legal compliance, and drive growth. You will lead a diverse team, oversee labor relations, budgeting, merchandising, and customer service excellence, with emphasis on data-driven improvements.

The role requires a Bachelor's degree or equivalent retail leadership experience, 5+ years in retail management, and a strong track record in team development, planning, and regulatory compliance.

Qualifikationen

• Bachelor's degree in Business Administration, Retail Management, or equivalent.
• Minimum 5 years in retail management.
• Proven track record of leading and developing high‑performing teams.
• Knowledge of safe food handling and regulatory compliance.
• Excellent communication, interpersonal, planning, and organizational skills.
• Strong leadership and management abilities.
• Strong analytical and strategic planning abilities.
• High level of customer service and delivering an exceptional experience.
• Ability to work flexible hours, including weekends/holidays.

Aufgaben

• Lead, mentor, and develop the store team to achieve their full potential.
• Conduct regular performance evaluations, set goals, provide feedback.
• Foster a culture of diversity and inclusion within the team.
• Manage labor relations to maintain a productive work environment.
• Address and resolve labor issues or disputes in a fair and timely manner.
• Ensure compliance with labor laws and company policies.
• Develop and implement strategic business plans to drive store success.
• Collaborate with regional and corporate teams to align store goals with overall company objectives.
• Manage store budgets, payroll, productivity, and other expenses.
• Analyze sales and performance data to identify opportunities for growth.
• Implement strategies to drive sales and profitability while controlling costs.
• Oversee daily store operations and internal audits.
• Delegate responsibilities to ensure smooth operations.
• Maintain sanitation and safety throughout the store.
• Oversee merchandising, product placement, promotions, and inventory management.
• Develop and execute sales strategies to meet and exceed store goals.
• Build relationships with community organizations and support events.
• Promote community engagement programs and encourage participation.
• Create and maintain a culture of best-in-class customer service.
• Handle customer inquiries and concerns promptly.
• Implement strategies to improve customer experience.

Kenntnisse

Leadership

Communication

Planning

Organizational skills

Customer service

Team development

Regulatory compliance

Labor relations

Analytical thinking

Ausbildung

Bachelor's degree in Business Administration, Retail Management, or equivalent

Jobbeschreibung

Stop & Shop in North Reading, MA is seeking a Store Manager to own total store activities, ensure legal compliance, and drive growth. You will lead a diverse team, oversee labor relations, budgeting, merchandising, and customer service excellence, with emphasis on data-driven improvements.

The role requires a Bachelor's degree or equivalent retail leadership experience, 5+ years in retail management, and a strong track record in team development, planning, and regulatory compliance.