Store Manager

Stop & Shop; Massachusetts; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Associate discounts

Professional development opportunities

Flexible scheduling

Job summary

Stop & Shop in North Reading, MA is seeking a Store Manager to own total store activities, ensure legal compliance, and drive growth. You will lead a diverse team, oversee labor relations, budgeting, merchandising, and customer service excellence, with emphasis on data-driven improvements.

The role requires a Bachelor's degree or equivalent retail leadership experience, 5+ years in retail management, and a strong track record in team development, planning, and regulatory compliance.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or equivalent.
• Minimum 5 years in retail management.
• Proven track record of leading and developing high‑performing teams.
• Knowledge of safe food handling and regulatory compliance.
• Excellent communication, interpersonal, planning, and organizational skills.
• Strong leadership and management abilities.
• Strong analytical and strategic planning abilities.
• High level of customer service and delivering an exceptional experience.
• Ability to work flexible hours, including weekends/holidays.

Responsibilities

• Lead, mentor, and develop the store team to achieve their full potential.
• Conduct regular performance evaluations, set goals, provide feedback.
• Foster a culture of diversity and inclusion within the team.
• Manage labor relations to maintain a productive work environment.
• Address and resolve labor issues or disputes in a fair and timely manner.
• Ensure compliance with labor laws and company policies.
• Develop and implement strategic business plans to drive store success.
• Collaborate with regional and corporate teams to align store goals with overall company objectives.
• Manage store budgets, payroll, productivity, and other expenses.
• Analyze sales and performance data to identify opportunities for growth.
• Implement strategies to drive sales and profitability while controlling costs.
• Oversee daily store operations and internal audits.
• Delegate responsibilities to ensure smooth operations.
• Maintain sanitation and safety throughout the store.
• Oversee merchandising, product placement, promotions, and inventory management.
• Develop and execute sales strategies to meet and exceed store goals.
• Build relationships with community organizations and support events.
• Promote community engagement programs and encourage participation.
• Create and maintain a culture of best-in-class customer service.
• Handle customer inquiries and concerns promptly.
• Implement strategies to improve customer experience.

Skills

Leadership

Communication

Planning

Organizational skills

Customer service

Team development

Regulatory compliance

Labor relations

Analytical thinking

Education

Bachelor's degree in Business Administration, Retail Management, or equivalent

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 559089

Address: USA-MA-North Reading-265 Main St

Store Code: Human Resources - Brands 5148906

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

We're looking for a Store Manager who can cultivate a culture of care, collaboration, and growth. In this role, you'll take ownership of total store activities, ensuring compliance with local, state, and federal laws, and internal audits.

People Development and Diversity:

• Lead, mentor, and develop the store team to achieve their full potential, fostering a culture of continuous improvement and professional growth
• Conduct regular performance evaluations, set clear goals, and provide ongoing feedback
• Foster a culture of diversity and inclusion within the team

Labor Relations:

• Manage labor relations to ensure a productive and harmonious work environment
• Address and resolve any labor issues or disputes in a fair and timely manner
• Ensure compliance with labor laws and company policies

Strategic Business Planning:

• Develop and implement strategic business plans to drive store success and growth
• Collaborate with regional and corporate teams to align store goals with overall company objectives

Profitability and Financial Management:

• Manage store budgets, including payroll, productivity, and other operational expenses, to ensure financial targets are met
• Analyze sales and performance data to identify opportunities for growth and improvement
• Implement strategies to drive sales and profitability while controlling costs

Operational Excellence:

• Oversee daily store operations, ensuring compliance with local, state, and federal laws, as well as internal audits and policies
• Delegate responsibilities equitably to ensure smooth and efficient store operations
• Maintain high standards of sanitation and safety throughout the store

Merchandising and Sales:

• Ensure the store is well-stocked, clean, and visually appealing
• Oversee merchandising efforts, including product placement, promotions, and inventory management
• Develop and execute sales strategies to meet and exceed store goals

Community Relations:

• Build and maintain strong relationships with organizations within the local community, participating in and supporting community events and initiatives
• Promote the store's community engagement programs and encourage team participation

Customer Service Excellence:

• Create and maintain a culture of best-in-class customer service, promoting a positive environment for both internal and external customers
• Handle customer inquiries and concerns promptly and professionally, ensuring high levels of satisfaction
• Implement strategies to continuously improve the customer experience

What you bring to the table:

• Bachelor's degree in Business Administration, Retail Management, or a related field or equivalent years of work experience
• Minimum of 5 years in retail management, with a strong understanding of all store operations
• Proven track record of leading and developing high-performing teams
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Knowledge of safe food handling practices and regulatory compliance
• Excellent communication, interpersonal, planning, and organizational skills
• Strong leadership and management skills, with the ability to motivate and inspire a team
• Strong analytical and strategic planning abilities
• High level of customer service skills and a passion for delivering an exceptional customer experience
• Effective organizational, time management, and delegation skills
• Ability to work flexible hours, including weekends and holidays

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities

The salary range for this position is $90,000-$150,000 and will be commensurate with background, experience as well as internal equity. Bonus eligibility: 30%

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.