Retail Customer Service Leader — Growth & Community Impact

Stop & Shop; South Yarmouth (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Associate discounts

Professional development

Job summary

Stop & Shop in Massachusetts is seeking a proactive Customer Service Manager to oversee Front End, Online Pick-up, and Cash Office operations. You will drive service excellence, manage staff, and ensure profitable, compliant store performance.

The role requires 1–3 years of supervisory retail grocery experience and a Bachelor's degree (preferred). Competitive benefits, associate discounts, and growth opportunities are offered.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred.
• Strong ability to influence and communicate across different functions.
• Excellent multitasking and prioritization skills.

Responsibilities

• Oversee the daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Meet or exceed sales and profit targets.
• Recruit, hire, and orient new staff and maintain talent within the department.
• Lead performance management and development plans for associates.
• Ensure sanitation, safety, and regulatory compliance.
• Drive customer service excellence and ensure a well-stocked store with fresh products.
• Monitor KPIs and identify opportunities for process improvements.
• Manage departmental budgets and profitability.
• Conduct safety audits and maintain a safe working environment.
• Engage with the local community and participate in outreach initiatives.

Skills

Supervisory experience

Customer service excellence

Leadership

Communication skills

Retail grocery knowledge

Education

Bachelor's degree in Business Administration or related field

Job description

Stop & Shop in Massachusetts is seeking a proactive Customer Service Manager to oversee Front End, Online Pick-up, and Cash Office operations. You will drive service excellence, manage staff, and ensure profitable, compliant store performance.

The role requires 1–3 years of supervisory retail grocery experience and a Bachelor's degree (preferred). Competitive benefits, associate discounts, and growth opportunities are offered.