Store Manager

Stop & Shop; North Reading (MA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Diversity culture

Comprehensive benefits

Career development

Associate discounts

Community team

Job summary

Stop & Shop in North Reading, MA seeks a Store Manager to lead total store operations, ensure compliance with laws and internal audits, and foster a culture of care and teamwork.

You will develop talent, manage budgets, drive sales, oversee merchandising, and engage with the local community to deliver an exceptional customer experience.

Qualifications

• Bachelor's degree or equivalent work experience in retail management.
• Minimum of 5 years in retail management and store operations.
• Proven track record leading and developing teams.

Responsibilities

• Lead, mentor, and develop store staff to reach full potential with feedback and evaluations.
• Manage labor relations and ensure compliance with laws and policies.
• Develop and implement strategic plans to drive store success and growth.
• Oversee budgets, payroll, productivity, and expenses to meet financial targets.
• Supervise daily operations, maintain sanitation and safety standards.
• Oversee merchandising, promotions, inventory, and visual appeal.
• Build relationships with community organizations and promote engagement.
• Deliver best-in-class customer service and resolve inquiries promptly.

Skills

People leadership

Customer service

Communication

Strategic planning

Employee development

Time management

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 559089

Address: USA-MA-North Reading-265 Main St

Store Code: Human Resources - Brands 5148906

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

We're looking for a Store Manager who can cultivate a culture of care, collaboration, and growth. In this role, you'll take ownership of total store activities, ensuring compliance with local, state, and federal laws, and internal audits.

What we ask of you:

People Development and Diversity:

• Lead, mentor, and develop the store team to achieve their full potential, fostering a culture of continuous improvement and professional growth
• Conduct regular performance evaluations, set clear goals, and provide ongoing feedback
• Foster a culture of diversity and inclusion within the team
  
  

Labor Relations:

• Manage labor relations to ensure a productive and harmonious work environment
• Address and resolve any labor issues or disputes in a fair and timely manner
• Ensure compliance with labor laws and company policies
  
  

Strategic Business Planning:

• Develop and implement strategic business plans to drive store success and growth
• Collaborate with regional and corporate teams to align store goals with overall company objectives
  
  

Profitability and Financial Management:

• Manage store budgets, including payroll, productivity, and other operational expenses, to ensure financial targets are met
• Analyze sales and performance data to identify opportunities for growth and improvement
• Implement strategies to drive sales and profitability while controlling costs
  
  

Operational Excellence:

• Oversee daily store operations, ensuring compliance with local, state, and federal laws, as well as internal audits and policies
• Delegate responsibilities equitably to ensure smooth and efficient store operations
• Maintain high standards of sanitation and safety throughout the store
  
  

Merchandising and Sales:

• Ensure the store is well-stocked, clean, and visually appealing
• Oversee merchandising efforts, including product placement, promotions, and inventory management
• Develop and execute sales strategies to meet and exceed store goals
  
  

Community Relations:

• Build and maintain strong relationships with organizations within the local community, participating in and supporting community events and initiatives
• Promote the store's community engagement programs and encourage team participation
  
  

Customer Service Excellence:

• Create and maintain a culture of best-in-class customer service, promoting a positive environment for both internal and external customers
• Handle customer inquiries and concerns promptly and professionally, ensuring high levels of satisfaction
• Implement strategies to continuously improve the customer experience
  
  

What you bring to the table:

• Bachelor's degree in Business Administration, Retail Management, or a related field or equivalent years of work experience
• Minimum of 5 years in retail management, with a strong understanding of all store operations
• Proven track record of leading and developing high-performing teams
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Knowledge of safe food handling practices and regulatory compliance
• Excellent communication, interpersonal, planning, and organizational skills
• Strong leadership and management skills, with the ability to motivate and inspire a team
• Strong analytical and strategic planning abilities
• High level of customer service skills and a passion for delivering an exceptional customer experience
• Effective organizational, time management, and delegation skills
• Ability to work flexible hours, including weekends and holidays
  
  

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities
  
  

If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range for this position is $90,000-$150,000 and will be commensurate with background, experience as well as internal equity. Bonus eligibility: 30%

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.