Store Manager, Financial Services & Customer Experience

CNG Holdings, Inc.; Webb City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

CNG Holdings, Inc. in Missouri is seeking an Assistant Store Manager to lead customer service, sales, and daily operations at a local store. You will educate customers on our product portfolio, ensure regulatory compliance, and support management in achieving store goals.

The role requires strong communication, cash handling, and multitasking abilities, plus reliable transportation for travel within the district. A high school diploma or equivalent is expected.

Qualifications

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own personal reliable transportation in compliance with policy and procedure, valid Driver’s License and automobile insurance
• Ability and willingness to embrace our core values of accountable, inclusive, transparent, and focused

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
• Perform customer verifications to validate information presented
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
• Comply with federal and state regulations and Company policies and procedures
• Complete compliance trainings and quarterly I Agree timely
• Other duties as assigned

Skills

Sales

Customer service

Cash handling

Communication

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. in Missouri is seeking an Assistant Store Manager to lead customer service, sales, and daily operations at a local store. You will educate customers on our product portfolio, ensure regulatory compliance, and support management in achieving store goals.

The role requires strong communication, cash handling, and multitasking abilities, plus reliable transportation for travel within the district. A high school diploma or equivalent is expected.