Store Manager — Fashion Retail Leader

Reformation; New York (NY); On-site; USD 70,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Commuter benefits

Vacation and holidays

Retirement planning support

Fertility care support (Carrot)

Community donations

Job summary

Reformation is seeking a Store Manager for our Bloomingdale's SoHo location to lead in-store operations, drive sales, mentor the team, and uphold the brand’s sustainability values while delivering an exceptional customer experience.

Reporting to the Regional Director, you will manage scheduling, payroll, training, and performance development, ensuring store goals are met across revenue, inventory, and service metrics. Flexible schedule and leadership under a mission-driven brand.

Qualifications

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Drive to take on new challenges with self-motivation for personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency and maximize team and business results.

Responsibilities

• Measure and monitor sales performance and take action to improve business performance.
• Own the operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use business acumen to understand drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience as a brand ambassador and educate on sustainability.
• Lead the sales floor and deliver excellent customer experience with a customer-first mindset.
• Assist customers and monitor client interactions with the team and technology, providing in-the-moment coaching.
• Balance staffing to meet sales and payroll goals while maintaining service quality.
• Deliver and maintain extraordinary customer experience NPS scores.
• Maintain inventory accuracy and train the store team on controls and processes.
• Contribute to Loss Prevention and set expectations with the team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising standards and use reporting to strategize customer experience and productivity.
• Provide feedback on product and performance to influence allocations.

Skills

Retail experience

Retail management

Sales oriented

Team leadership

Interpersonal skills

Adaptable

Retail labor laws

Job description

Reformation is seeking a Store Manager for our Bloomingdale's SoHo location to lead in-store operations, drive sales, mentor the team, and uphold the brand’s sustainability values while delivering an exceptional customer experience.

Reporting to the Regional Director, you will manage scheduling, payroll, training, and performance development, ensuring store goals are met across revenue, inventory, and service metrics. Flexible schedule and leadership under a mission-driven brand.