Store Manager: Elevate Guest Experience & Team

L'Occitane En Provence; Nashville (TN); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

L'Occitane at Green Hills Mall in Nashville is seeking a Store Manager to lead a vibrant team and deliver an immersive guest experience in natural beauty. You will act as host, mentor, and sales driver, shaping the brand's sensory environment to delight guests and foster lasting connections.

Leading a dynamic team, you will coach staff, optimize operations, and ensure exceptional service that aligns with our skincare-focused ethos.

Qualifikationen

• Previous supervisor experience in retail or hospitality management.
• Strong Leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic Technology Skills.

Aufgaben

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

Kenntnisse

Leadership

Guest experience

Customer service

Team mentoring

Communication

Problem solving

Adaptability

Jobbeschreibung

L'Occitane at Green Hills Mall in Nashville is seeking a Store Manager to lead a vibrant team and deliver an immersive guest experience in natural beauty. You will act as host, mentor, and sales driver, shaping the brand's sensory environment to delight guests and foster lasting connections.

Leading a dynamic team, you will coach staff, optimize operations, and ensure exceptional service that aligns with our skincare-focused ethos.