Store Manager - Elevate Customer Experience & Sales

Lilly Pulitzer; McLean (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lilly Pulitzer in McLean, VA is seeking a Store Manager to lead daily operations and deliver an exceptional customer experience. This is a full-time, on-site role that oversees staffing, scheduling, performance coaching, sales driving, and adherence to brand standards.

You will supervise visual merchandising, inventory, and loss prevention while coaching the team, resolving customer issues, and executing promotional initiatives.

Qualifications

• Strong customer-facing skills and focus on delivering a welcoming brand experience.
• Proven store management capabilities with oversight of daily operations.
• Effective communication to provide direction, feedback, and support.
• Knowledge of retail loss prevention, cash handling, and safety procedures.
• Retail management experience, preferably in fashion or lifestyle brands, with sales targets.
• Ability to analyze store performance metrics to drive improvements.
• Strong organizational and time management skills in a fast-paced environment.
• Flexible to work full-time including evenings, weekends, holidays.
• High school diploma or equivalent; further business/retail education beneficial.

Responsibilities

• Lead daily store operations and ensure exceptional customer experience.
• Oversee staffing, scheduling, and performance coaching.
• Drive sales and monitor key metrics to meet targets.
• Supervise visual merchandising and inventory management.
• Enforce loss prevention, cash handling, and safety procedures.
• Coach and develop team members; resolve customer concerns.
• Collaborate with regional leadership to meet business goals.
• Ensure compliance with company policies.

Skills

Customer service

Store management

Communication

Loss prevention

Performance coaching

Data analysis

Time management

Flexibility

Full-time schedule

Education

High school diploma or equivalent

Post-secondary education in business/retail management

Job description

Lilly Pulitzer in McLean, VA is seeking a Store Manager to lead daily operations and deliver an exceptional customer experience. This is a full-time, on-site role that oversees staffing, scheduling, performance coaching, sales driving, and adherence to brand standards.

You will supervise visual merchandising, inventory, and loss prevention while coaching the team, resolving customer issues, and executing promotional initiatives.