Store Manager – Elevate Customer Experience

Foot Locker; Jacksonville (NC); On-site; USD 48,000 - 62,000; Full time

Job summary

Foot Locker in Jacksonville, NC is seeking a Store Manager to lead daily operations, coach a team, and ensure an exceptional in-store experience. You'll recruit, train, and develop staff, manage visual merchandising and sales performance, and partner with district leadership to drive profitability and customer satisfaction.

The role requires strong leadership, customer focus, and ability to adapt to a fast-paced omni-channel retail environment with flexible availability.

Qualifications

• Demonstrated leadership ability in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results from interacting with customers and athletic products.
• Resourceful and versatile in responding to changing demands in omni-channel retail.
• Strong cognitive and mathematical skills, including problem analysis and decision making.
• High level of ethics, values, integrity, and trust.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Skills

Leadership

Customer service

Coaching

Staff training

Sales driving

Problem solving

Job description

Foot Locker in Jacksonville, NC is seeking a Store Manager to lead daily operations, coach a team, and ensure an exceptional in-store experience. You'll recruit, train, and develop staff, manage visual merchandising and sales performance, and partner with district leadership to drive profitability and customer satisfaction.

The role requires strong leadership, customer focus, and ability to adapt to a fast-paced omni-channel retail environment with flexible availability.