Store Manager: Customer‑Centric Leader & Growth Champion

IHOP; Kansas City (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

IHOP is seeking an experienced Store Manager to oversee daily store operations, supervise staff, manage budgets and ensure outstanding customer service. You will monitor stock, pricing, and sales performance while building trust with customers and colleagues to uphold IHOP’s brand standards.

The ideal candidate demonstrates reliability, courtesy, and a proactive approach to creating a welcoming, high-performing store environment.

Qualifications

• Store management experience is preferred and leadership capabilities are essential.
• Ability to supervise staff, manage budgets and ensure customer satisfaction.

Responsibilities

• Greet staff and customers and provide what they need.
• Build customer and brand trust and ensure a great shopping experience.
• Recruit, train and supervise staff; manage budgets and stock.
• Maintain financial and statistical records and ensure compliance with safety rules.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamwork

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem solving

Initiative

Job description

IHOP is seeking an experienced Store Manager to oversee daily store operations, supervise staff, manage budgets and ensure outstanding customer service. You will monitor stock, pricing, and sales performance while building trust with customers and colleagues to uphold IHOP’s brand standards.

The ideal candidate demonstrates reliability, courtesy, and a proactive approach to creating a welcoming, high-performing store environment.