Restaurant Operations Supervisor — Profit, Service & Growth

IHOP; Birmingham (AL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP is seeking an experienced Restaurant Manager to supervise operations in both front and back of house with a strong emphasis on profitability and guest satisfaction. You will ensure adherence to IHOP standards, manage staff, and coordinate with the General Manager.

The role includes executing annual objectives in finance, marketing, guest service, and HR, while maintaining relationships with hourly employees and the franchisee network.

Qualifications

• Ability to speak and read English and interpret documents; write routine reports; present to groups.
• Experience supervising or managing restaurant staff is a plus.

Responsibilities

• Execute objectives for financial performance, local marketing, guest service, and HR per SOP and operations plan.
• Develop professional relationships with hourly employees and franchisee organization.
• Manage restaurant floor with focus on guest interactions.
• Handle guest complaints professionally and promptly to keep complaints within acceptable levels.
• Ensure recruitment, training, operations, food safety, sanitation, and security align with SOP.
• Perform supervising duties including hiring, directing workflow, performance appraisal, rewards and discipline.
• Complete required reports and paperwork accurately and on time.
• Maintain personnel files with employment and legal documents.
• Be available to work days, nights, and weekends.

Skills

English proficiency

Communication skills

Basic computer skills

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Email

Job description

IHOP is seeking an experienced Restaurant Manager to supervise operations in both front and back of house with a strong emphasis on profitability and guest satisfaction. You will ensure adherence to IHOP standards, manage staff, and coordinate with the General Manager.

The role includes executing annual objectives in finance, marketing, guest service, and HR, while maintaining relationships with hourly employees and the franchisee network.