Store Manager – Collectibles & Card Experience Lead

CardVault by Tom Brady; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

CardVault by Tom Brady is seeking a Store Manager in the Chicago area to oversee daily operations, drive sales, and ensure exceptional customer service. You will lead a team, coach staff, and manage inventory, merchandising, and guest experiences while upholding company standards across the store.

You will be responsible for directing operations, maintaining safety and facilities, and fostering relationships with customers and management to achieve growth.

Qualifications

• Knowledge of sports and trading cards.
• Minimum of two years store manager experience in a similar environment.
• High school Diploma/GED desired; college degree preferred.
• Ability to lead and be part of a successful store team.
• Excellent organizational, verbal and interpersonal communication.
• Ability to meet or exceed sales and guest service standards.
• Comfortable working and speaking with the public.
• Proficient in Microsoft Office products and retail business systems.
• Ability to work weekends, evenings and holidays.
• Understanding of retail metrics to drive sales.

Responsibilities

• Direct store operations.
• Authenticate collectible trading cards by condition.
• Coach and motivate team to drive sales and customer service.
• Ensure high customer satisfaction with product knowledge.
• Deliver sales, customer experience, merchandising, visual and operational standards.
• Act as a liaison between customers, sales staff and leadership.
• Learn and share product knowledge and trends with the team.
• Maintain product knowledge and awareness of trends.
• Maintain patron relationships and engage preferred patrons.
• Recruit, select, train, schedule, coach, counsel, and discipline staff.
• Maintain safe, compliant facility with sanitation standards and procedures.
• Delegate authority and manage subordinates.
• Set standards for personnel administration and performance.
• Address patron complaints and resolve issues.
• Maintain licenses and permits.
• Handle cash and perform opening/closing duties.
• Ensure security of merchandise and minimize shrinkage.
• Coordinate inventory with Inventory and Logistics leadership.
• Other duties as assigned.

Skills

Sports trading cards

Store manager experience

Leadership

Organizational skills

Verbal communication

Guest service

MS Office

Retail systems

Weekend/evening/holiday availability

Retail metrics

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Retail POS systems

Job description

CardVault by Tom Brady is seeking a Store Manager in the Chicago area to oversee daily operations, drive sales, and ensure exceptional customer service. You will lead a team, coach staff, and manage inventory, merchandising, and guest experiences while upholding company standards across the store.

You will be responsible for directing operations, maintaining safety and facilities, and fostering relationships with customers and management to achieve growth.