Shift Lead, Sports Card Shop - San Francisco

Cardvault-By-Tom-Brady-1; San Francisco (CA); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

CardVault by Tom Brady is redefining the sports collectibles retail space. As a Key Holder, you will drive sales, provide product expertise, and lead store operations to deliver outstanding customer experiences.

The role requires knowledge of sports cards, supervisory experience, and a strong ability to work with the public. You will support merchandising, daily operations, and ensure excellent guest service during weekends, evenings, and holidays.

Formación

• Comprehensive knowledge of sports and/or trading cards.
• Minimum of one year supervisory/key holder experience in a similar environment.
• High school Diploma/GED desired; college degree preferred.
• Ability to lead and be part of a successful store team.
• Excellent organizational, verbal, interpersonal and communication skills.
• Must meet or exceed sales and guest service standards.
• Comfortable working and speaking with the public.
• Proficient in Microsoft Office products and retail systems.
• Ability to work weekends, evenings and holidays.
• Able to lift up to 30 lbs.
• Understanding of retail KPIs and metrics.

Responsabilidades

• Manage daily store operations as Key Holder.
• Provide excellent customer service and product knowledge.
• Deliver sales, customer experience, merchandising, and visual standards.
• Keep the store clean, organized, and properly stocked.
• Learn and share expertise on products and trends to fit customer needs.
• Build relationships with preferred patrons and maintain customer satisfaction.
• Collaborate with team to meet sales goals and store standards.
• Perform opening/closing duties and cash handling as required.

Conocimientos

Sports cards knowledge

Customer service

Leadership

Public speaking

Sales/guest service

Organization

Educación

High school Diploma/GED

College degree preferred

Herramientas

Microsoft Office

Retail systems

Descripción del empleo

CardVault by Tom Brady is redefining the sports collectibles retail space. As a Key Holder, you will drive sales, provide product expertise, and lead store operations to deliver outstanding customer experiences.

The role requires knowledge of sports cards, supervisory experience, and a strong ability to work with the public. You will support merchandising, daily operations, and ensure excellent guest service during weekends, evenings, and holidays.