Retail Key Holder & Customer Experience Lead

Cardvault-By-Tom-Brady-1; Miami (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

CardVault by Tom Brady is redefining the sports collectibles retail experience, led by a robust team culture and a commitment to authenticity and community. The Miami store seeks a capable retail professional to manage sales, product knowledge, and guest engagement in a fast-paced environment.

Ideal candidates bring knowledge of sports cards, a year of supervisory work, and strong organizational skills, with availability for weekends and holidays.

Qualifications

• A comprehensive knowledge of sports and/or trading cards.
• Minimum of one year supervisory/key holder experience in a similar environment.
• High school Diploma/GED desired; college degree preferred.
• Ability to lead and be part of a successful store team.
• Excellent organizational, verbal, interpersonal and communication skills.
• Must meet or exceed sales and guest service standards.
• Comfortable interacting with the public.
• Proficient in Microsoft Office and retail business systems.
• Ability to work weekends, evenings and holidays.
• Ability to maneuver the sales floor and lift up to 30 lbs.
• Understanding of retail metrics and KPIs.

Responsibilities

• General cash handling, reconciling cash drawers and safes, and opening/closing duties.
• Ensure high customer satisfaction by being knowledgeable on products and collaborating with teammates.
• Deliver sales, customer experience, merchandising, and operational expectations.
• Maintain store cleanliness and organization at all times.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of product knowledge and current trends.
• Build relationships with preferred patrons and ensure patron satisfaction.
• Perform other duties as assigned.

Skills

Sports cards knowledge

Supervisory experience

Organizational skills

Communication

Microsoft Office

Retail systems

Education

High school Diploma

College degree

Tools

Microsoft Office

Retail POS systems

Job description

CardVault by Tom Brady is redefining the sports collectibles retail experience, led by a robust team culture and a commitment to authenticity and community. The Miami store seeks a capable retail professional to manage sales, product knowledge, and guest engagement in a fast-paced environment.

Ideal candidates bring knowledge of sports cards, a year of supervisory work, and strong organizational skills, with availability for weekends and holidays.