Store Manager – Auto Glass & Customer Experience

Safelite Group; South Saint Paul (MN); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Weekly pay & bonus opportunities

Benefits package (health, 401(k), PTO)

Tuition reimbursement

Paid training

Job summary

Safelite Group in Minnesota is seeking a Store Manager to lead daily retail operations and ensure a memorable customer experience. You will supervise staff, manage schedules, and uphold safety and loss prevention standards.

The role focuses on delivering high-quality service, meeting KPIs, and driving team performance. You’ll mentor technicians and frontline staff, coordinate stock, and handle cash and inventory with integrity.

Qualifications

• 5-7 years leadership/supervisory experience preferred.
• 3+ years leadership experience in retail or service center environments.

Responsibilities

• Oversee daily store operations: opening/closing, work order management, Check-In/Check-Out procedures, customer service, staffing and scheduling, and inventory control.
• Drive team performance to meet or exceed KPIs and company goals (NPS, Time to Serve, job completion, customer conversion, quality metrics).
• Ensure technicians are SafeTech certified and perform quality installs/repairs through coaching and training.
• Provide guidance on vehicle/equipment maintenance and recordkeeping; collaborate with marketing for proper materials display.
• Deliver world-class customer service by promptly addressing client complaints/warranty issues.

Skills

Leadership experience

Customer service

Retail operations

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Safelite Group in Minnesota is seeking a Store Manager to lead daily retail operations and ensure a memorable customer experience. You will supervise staff, manage schedules, and uphold safety and loss prevention standards.

The role focuses on delivering high-quality service, meeting KPIs, and driving team performance. You’ll mentor technicians and frontline staff, coordinate stock, and handle cash and inventory with integrity.