Store Manager - 34772

Rack Room Shoes; Virginia Beach (VA); On-site; USD 48,000 - 64,000; Full time

Job summary

Rack Room Shoes in Virginia Beach seeks a Store Manager to oversee day-to-day store operations, ensure policy compliance, and drive sales, service and operational objectives.

You will train and lead store associates, manage payroll, inventory, visual merchandising and loss prevention while delivering an outstanding customer shopping experience. Strong leadership, communication and organizational skills are essential.

Qualifications

• Effective verbal and written communication is required.
• Strong managerial and organizational skills are essential.
• Excellent interpersonal and customer-facing abilities are needed.
• Strong visual merchandising skills to uphold presentation standards.
• Working knowledge of footwear, accessories and shoe care is helpful.
• Basic math skills for POS and inventory tasks.
• Knowledge of corporate and Store Operations policies and procedures is beneficial.

Responsibilities

• Safety and welfare of employees and customers is a primary duty.
• Train and lead store associates to maintain high performance.
• Oversee all POS transactions per policy; manage sales, discounts, refunds and loyalty.
• Maintain inventory controls including receiving, pricing and stock integrity.
• Direct merchandising and visual presentation to company standards.
• Oversee payroll scheduling and attendance; ensure staffing aligns with needs.
• Lead hiring and staff development; ensure training compliance.
• Maintain loss prevention practices to protect company assets.
• Aiming to meet and exceed sales, service and operational objectives.

Skills

Effective verbal and written comm

Managerial and organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math skills

Knowledge of store operations policies

Job description

Job Description Summary

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to:
  Completion of all administrative tasks related to hiring employees
  Proper staffing of all employees in accordance with store hours and needs
  Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of corporate and Store Operations policies and procedures

Benefits Information: https://rackroomshoes.hrbenefits.net/