Store Manager

Rack Room Shoes; Troy (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Troy, AL seeks a Store Manager to oversee daily store operations, ensure policy compliance, and lead a team of sales associates. You will train staff, manage customer issues with urgency, and drive service standards to achieve sales and operational goals.

Responsibilities include inventory control, merchandising, payroll planning, and employee development. The role emphasizes loss prevention and delivering an excellent shopping experience in a fast-paced environment.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.
• Excellent interpersonal skills for customer and staff interactions.
• Solid visual merchandising capabilities.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical aptitude for store operations.
• Familiarity with store policies and procedures.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Oversee POS transactions and adherence to policy.
• Manage inventory, pricing, and stock control procedures.
• Lead merchandising, display standards, and cleanliness on the sales floor.
• Administer payroll, scheduling, and attendance within policy.
• Hire, onboard, and develop direct reports while maintaining staffing needs.
• Support loss prevention efforts to protect company assets.
• Strive to manage all day-to-day store operations effectively.

Skills

Background check

Verbal communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies knowledge

Job description

Job Description Summary
Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to:
  Completion of all administrative tasks related to hiring employees
  Proper staffing of all employees in accordance with store hours and needs
  Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of corporate and Store Operations policies and procedures

Benefits Information: https://rackroomshoes.hrbenefits.net/