Store Manager

Rack Room Shoes; Williamsburg (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

Rack Room Shoes in Williamsburg, IA is seeking a Store Manager to oversee all daily store operations and ensure compliance with company policies. The role trains and leads store associates, aiming to exceed sales, service, and operational goals.

The candidate will supervise safety, scheduling, merchandising, inventory control, and customer experience initiatives while maintaining excellent service standards and profitability.

Qualifications

• Experience managing day-to-day store operations.
• Strong communication and leadership abilities.
• Knowledge of retail merchandising and customer service.
• Familiarity with footwear retail and store policies.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Provide training and leadership to staff.
• Manage POS transactions per policy; handle sales, discounts, refunds, and loyalty.
• Oversee inventory from receiving to pricing, markdowns, damages, and stock checks.
• Direct sales floor merchandising, presentation, signage and product placement.
• Handle scheduling and payroll related tasks in line with budgets.
• Hire and develop staff; ensure training compliance and coverage.
• Lead loss prevention to protect company assets.
• Aim to optimize day-to-day store operations.

Skills

Leadership

Customer service

Merchandising

Communication

Operations management

Job description

Job Description Summary

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to:
  Completion of all administrative tasks related to hiring employees
  Proper staffing of all employees in accordance with store hours and needs
  Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of corporate and Store Operations policies and procedures

Benefits Information: https://rackroomshoes.hrbenefits.net/